Every piece is special as it is handmade & hand-dyed. Hence, no two
pieces are the same just like how everything in nature has its own unique
character. Due to the nature of various crafted techniques, variations can
occur between any two pieces on the site and the product received.
Each style is made to order in the studio by our small team - therefore,
it may take us up to 2-4 weeks to finish a style and ship it out. We do
not sit on any stock, to avoid creating waste. To support small business
supply chains that work with integrity, production takes time, so please
be patient for your NBNW magic.
Once an order is shipped, we will share the tracking details with you
within 24 hours from time of dispatch from our studio. Orders tend to take
about 3-5 days to reach you, if it's smooth sailing from airport to
airport. With Covid policies in effect, please be mindful that everything
is taking longer than usual.
Please make sure someone is available at the shipping address provided by
you for a few days after you receive the email confirming shipping
information. If it's not possible for someone to be at the address, please
ensure there's a doorman/someone trusted around to receive the package. If
a package isn't received because of multiple delivery attempts, because
you could not be contacted or if the package was stolen or misplaced in a
common area we will not be able to process a full refund or make the order
for you again.
We are happy to process a full refund or exchange for any of our other
styles, if you're not entirely happy with your order. In the case of a
refund, please note that it may take about 2- 4 working days for the same
to reflect in your account. In the case of an exchange, please write to us within 10 days of receiving
your order for the next steps. The style to be exchanged should be sent back
to us within 7 days. As soon as we receive the style back, we'll start
working on a new one for you.
Please note that on some occasions a package may incur some duty charges.
If so, the same will need to be paid for you, the buyer. If you wish to
find out these charges, please check with your destination customs office
with regards to duties, as it varies from location to location around the
world.
For any query, please write to us at - shop@norblacknorwhite.com. While we try to get back as soon as we can, it may take us 24 - 48
hours to write back as we are a tiny team. We will try our best to help
you out with any questions you have.
