What is your refund policy?

Whew! Ok, there’s a lot to know here, so make sure you read through. 🤓 The Good News - NBNW accepts returns of your goods within 10 days of receipt. Reach out to us at shop@norblacknorwhite.com with your return request and we’ll share a shipping address + next steps with you! 

The Important News - Any item returned must be in original condition with no signs of being worn or washed. Once we have received and inspected your return package, NBNW will process your refund. 

It will be processed via the transaction payment mode within 48 hours after the returned goods reach us. Once initiated, your refund may take 5-7 days to reflect in your account, depending on your bank. 

We cannot refund any costs associated with original postage or handling. 

When returning an item:

- Make sure that it is well packaged and posted with a tracking number.

- Any damage to products during return shipping will not be NBNW’s responsibility. 

- We will not be responsible for any return shipping costs or duty reimbursement in the case of international orders. 

- Please note, we don’t accept returns in case of any custom styles, styles made to custom measurements, sale styles, and masks unless the products are damaged when received.

 

If I return my order will you refund the shipping charges?

Sorry, but this isn’t possible! 😔 NBNW will most definitely refund your order, however, we cannot refund shipping fees. 

If you do wish to process your return, please note that you will incur all costs related to the shipping of returning your goods.

 

When can I expect my exchange style to reach me?

Our regular delivery timelines of 2-3 weeks will apply to your exchange style too. 😊 All styles, including exchanges, are made to order and go through the same production routes. 

If you really need it sooner for an event or celebration, please let us know so we can try our best to get it ready for you in time!