Where do you ship from?

We ship from our sweet, sweet studio in New Delhi, India. 🌈 This is where all the magic, from dreaming to design, happens!

  

Where do you ship to?

We ship worldwide! 🌍 Via all major international courier companies i.e. FedEx, DHL, or UPS, depending on the destination country. All domestic orders in India are sent via DTDC.

  

What are the shipping charges?

We provide free shipping across India and free international shipping on orders above 250USD! ⛴️ Please note that the shipping charges are subject to change and reevaluation periodically.

  

When will my order be shipped?

It takes 2-3 weeks for us to get your order ready and ship it out! Here’s why.

We follow a made-to-order model – every style is handmade especially for you by our superstar team! As a small business, it helps us to predict and regulate our costs, be better to the 🌍 , it creates fewer piles of inventory, and hence smaller piles of waste.

It doesn’t happen often but just in case your order is delayed, our team will get in touch with you on priority to share the reason and an estimated shipping date with you.

  

How do I track my order?

After your order is shipped, we’ll share the name of the shipping service and tracking number with you. You can track your order on the respective shipping service’s site, or just follow the link in the email shared with you.

Each stage of the delivery will also be communicated to you via email.

 

I need my order sooner. Can you do that?

No guarantees, but we’ll try our best! 👭

In case you’d like your shipping timeline to be reduced, please reach out to us at shop@norblacknorwhite.com.

For those who need the order for an extra special event, we’re excited and honoured that you chose us to take along with you. Our team will try to make a priority production plan and share the same with an estimated shipping date at the earliest.

Please note, priority production and shipping may incur additional charges though.

 

What are the delivery timelines for international orders?

Expect to receive your order within 7 business days of the shipping date. For all shipments within India, expect to receive your order within five business days from the shipping date.

Each stage of the delivery will also be communicated to you via email.

 

Will I be charged customs fees?

Customs duties/taxes/charges can be charged once the parcel reaches its destination country– we are not responsible for these charges and we are not aware of what these charges would be for each destination country, if applicable.

We recommend contacting your local customs office to inquire about what these rates would be for parcels being shipped from India to your country of residence.

  

What if the package is returned due to failed delivery?

For any failed attempts of delivery pertaining to an incorrect address, multiple failed attempts to reach you or refusal to pay customs fees - we don’t take responsibility for shipping fees pertaining to the return shipment of your order.

Once the package is returned back to us, we will not be able to refund your original shipping fees, if any, any custom duties/taxes incurred in your destination country as well as in India, and the shipping charges of getting your package back to us.

If your order is to be sent to you again, you will have to pay the shipping fees once again. We would love to help you here, which is why it's important to inquire about custom fees beforehand, and provide us with the correct shipping information from the get-go or reach out to us in case you enter an incorrect shipping address by mistake.

If you require any additional assistance with this, please feel free to get in touch with us at shop@norblacknorwhite.com.

 

My order says delivered but I haven’t received it. What should I do?

Although unlikely, if you received a delivery confirmation and aren’t able to locate your order, here are some steps you can take:

- 🕵️‍♀️ Check with your neighbour or any other person in your apartment building who may have collected the package on your behalf.

- 📍 It’s possible that the delivery agent could not reach you for any reason and dropped the package off at the nearest access point.

- 🚥 The shipping service accidentally marked the package as delivered and instead will be delivering it the next day.

In either of these cases, it is best to contact the shipping service locally at the earliest. If ultimately the package is not traced, please contact us at shop@norblacknorwhite.com and we’ll further assist you in whatever way possible.