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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

NBNW gladly accepts Visa, Mastercard, American Express & PayPal.

HOW SECURE IS THIS SHOP?

We use PayPal for online payments which automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS SHOP?

Nope, PayPal isn't necessary - although, if you already have a PayPal account you can definitely use it.

WHAT FORM OF CURRENCY DO YOU USE?

If it was up to us we would only accept gold coins, however we are using US Dollars and do provide currency conversions on our site in Canadian Dollars, Euros and Indian Rupees.

WILL I BE CHARGED TAXES?

We do not charge any taxes on your order but as mentioned in our shipping section: custom duties/taxes/charges can be charged once the parcel reaches its destination country. NBNW is not responsible for these charges and we are not aware of what these charges are, if applicable, it varies for each destination country. We would recommend for you to contact your local custom office to enquire about what these would be for parcels being shipped from India to your country of residence.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

If you are not 100% happy with any product, NBNW will happily return or exchange your goods within 14 days of receipt. Any item returned must be in original condition with no signs of being worn or washed. Once we have received and inspected your return package, NBNW will process a refund or exchange. Unfortunately, we cannot refund any costs associated with original postage or handling. When returning an item please make sure that it is well packaged and posted with a tracking number, any damage to products during shipping will not be NBNW’s responsibility. We will not be responsible for any return shipping costs or any duty reimbursement in the case of international orders. You have 14 days after your receive the goods to make this happen!

WHAT IF I WOULD LIKE TO REVISE MY ORDER?

We understand if you change your mind, however please let us know within 48 hours of your order placement date – NBNW will not be able to make changes on your shopping list once your goods have been shipped out.

WHAT IF I WOULD LIKE TO CANCEL MY ORDER?

Are you sure though? If yes, please let us know within 48 hours and all will be clear.

GOT SIZING QUESTIONS?

Take a look HERE!

GOT SHIPPING QUESTIONS?

Take a look HERE!

GOT MORE QUESTIONS?

Just ask hello@norblacknorwhite.com and we'll get back to you within 24 hours.