Product Related FAQ

 

  • WHAT DOES MADE TO ORDER MEAN?

Made to order means your order is specifically made for you, once the order is received. For you, every style you get will be handmade especially by our superstar team, and each stage of the production process will be traceable, hand by hand. For us, as a small business, it helps us to predict and regulate our costs. And for our mothering environment, it creates fewer piles of inventory, meaning lesser piles of waste. 

 

  • WHAT IS MY NBNW SIZE?

Some of our styles fit true to size, while some are oversized and have a looser fit. The sizing chart for each product can be found on the product page and the sizing details shared for any particular piece is based on the actual measurements of the garment (not body measurements!). For an oversized style if you’d prefer a tighter fit, you may consider sizing down.

 

  • CAN WE CUSTOMIZE THE SIZING AND MEASUREMENTS?

Bodies come in all shapes and sizes and that’s why each is unique! Since all our styles are made to order, we’re happy to adjust measurements up to 6 inches for you with no additional costs. For alterations beyond 6 inches there is an additional $25 cost to accommodate the usage of the extra fabric being used. For any design/sizing changes that require us to construct a new pattern, there is an additional cost of $50-$100 to account for the additional time and resources. For all sizing and custom queries, please reach out to us at shop@norblacknorwhite.com.

 

  • CAN I STILL ORDER SOMETHING THAT'S SOLD OUT?

Drop us an email at shop@norblacknorwhite.com, and we’ll try our best to assist you. Sometimes some textiles may be limited and thus we may not be stocking. Either way, make sure you’re signed up for our newsletters and follow us on our socials to know when any style makes a comeback!

 

  • WHAT IS THE WASH CARE INSTRUCTIONS FOR NBNW STYLES?

Each style has a different washcare depending on the crafting technique used. While we try making our styles handwash where possible, some may be dry clean only owing to the complexity of the dyeing method. Detailed instructions for each product will be provided on the product page. If you’re still unsure, please reach out to us before any washing!

 

  • SHOULD I EXPECT MY NBNW TO LOOK DIFFERENTLY WITH TIME?

You should, and isn’t this the beauty of it? Your NBNW style is handmade and hand-dyed, and that is why no two pieces are the same. Dyeing and screen-printing are tedious processes, and involve various steps of coloring. Due to the nature of the handmade processes for our textiles, some imperfections, if any at all, are natural over time. Such variations are normal and expected and only add to the uniqueness of your piece. What can you do? Make sure you follow the washing instructions to keep your NBNW young!

 

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made for the world.

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