FREE SHIPPING FOR ORDER OVER $100 | FREE SHIPPING WITHIN INDIA
WHERE DO YOU SHIP?NBNW ships worldwide via our superstar shipping agent that works with all major international courier companies – your shipment will be sent via FedEx, DHL or UPS. All domestic orders (India) are sent via BlueDart Express. We hope to ship beyond galaxies, via rocketships one day soon.
WHERE DO YOU SHIP FROM?
NBNW ships from their studio based in Delhi, India.
WHEN WILL YOU SHIP OUT MY ORDER?
It takes 3 to 5 business days to process your order, unless indicated otherwise on the product page. After your order has been processed and approved we ship within 24 hours.
WHEN CAN I EXPECT MY ORDER?
For all international shipments please expect to receive your order within 7 business days of shipped date. For all shipments within India please expect to receive your order within 5 business days from the shipped date. We'd love to ship out on weekends and holidays but the courier companies like their weekends and holidays just as much we do.
HOW CAN I TRACK MY ORDER?
As soon as your order is shipped out, we will email your shipping confirmation and tracking number.
WHAT IF THERE ARE SERVICE DELAYS?
Bad weather, natural disasters or clearance delays – NBNW is not responsible for any unexpected shipping delays. Best thing to do in situations like this, would be to directly contact the courier company with the provided tracking number to receive updates.
WILL I BE CHARGED CUSTOM FEES?
Custom duties/taxes/charges can be charged once the parcel reaches its destination country – NBNW is not responsible for these charges and we are not aware of what these charges, if applicable, would be for each destination country. We would recommend to contact your local custom office to inquire about what these would be for parcels being shipping from India to your country of residence.
WHAT IF THE PACKAGE IS RETURNED DUE TO FAILED DELIVERY?
For any failed attempts of delivery pertaining to an incorrect address, multiple failed attempts to reach you or refusal to pay custom fees - NBNW does not take responsibility for shipping fees pertaining to the return shipment of your order. If your order is returned to us and it is to be sent again, you will have to respectfully pay the shipping fees once again. We would love to help you here which is why it's important to provide us with the correct shipping information and enquire about any custom fees beforehand – if you require help with this, just ask.
WHAT IF I RETURN MY ORDER, WILL YOU REFUND SHIPPING CHARGES?
NBNW will most definitely return your order however unfortunately cannot refund shipping fees. If you do wish to process your return, please note you will incur all costs related to the shipping of returning your goods.
GOT MORE SHIPPING QUESTIONS?
Just ask firstname.lastname@example.org and we will get back to you within 24 hours.